Returns Policy

• What can I do if my item arrived damaged?

How long do I have to return my item?

• You may return an item for refund within 30 days of the order delivery date.
• The item must be in its original condition including retail packaging.

Back to top

What if I want to return an item?

• We're happy to help with a return request.
   
• Make sure before returning an item:
   
  • it's still in original or 'as new' condition.
  • it's not damaged, altered or missing accompanying components.
  • the retail packaging is unopened or in 'as new' condition.
  • it's not a used headphone or headset.
  • it's not a bulk order of more than 10 items purchased for the wrong device.
     
• If you're returning an item and want to replace it with a different item, simply place a new order for this item.
  • we will refund the item cost from your first order (once received) and dispatch your new order in the meantime.
• You must return items to our postal address (see below).
   
• We strongly suggest returning items using a registered post or trackable parcel service.
• When we receive your item we process the refund within 30 days (less the original shipping cost) and then notify you via email on completion.

​​

• Returns must be received (as outlined above).
   
  • a $4.95 processing fee is applicable if:
    • incorrectly ordered items are returned.
    • items returned more than 30 days after the original purchase date.
       
  • a 10% restocking fee may be applicable at our discretion.
     
• Where an order attracts free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
  • for orders sent via Economy Post deduct a $3.00 amount.
  • for orders sent via Regular or Express Post deduct the original postage price.
     
• Please remember you're responsible for the cost and safe passage of returning items.

Back to top

What if I received the wrong item?

• If we sent you a wrong item...
• Fill out the form at the bottom of this page or call us during store hours.
• We will work promptly to get the right product to you.

Back to top

What can I do if my item arrived damaged?

• Orders delivered by Economy Post (envelope service) does not include transit cover for damage or lost items.
   
• Regular and Express deliveries include transit cover from Australia Post.
  • ​please contact us to help with an item issue or to organise a replacement.

Back to top

What can I do if my item seems defective?

• If your item arrived defective, no problem.
• Just contact us within 30 days of the original order dispatch date.
   
• We generally take 48 to 72 hours to test the items once we receive them and then contact you with a solution.
   
• If an item is deemed defective:
  • we will send a replacement or refund you (postage costs are not refunded).
  • it must be received back in original packaging with all components (if applicable) and in satisfactory condition.
     
• Items deemed faulty by the customer can be returned. If we test and no fault is identified (i.e. the item works as advertised), you can still opt for a refund if within 30 days of the purchase date.
   
• If you ordered the wrong item, size or simply changed your mind, we will refund the item cost assuming those return conditions are met as outlined above.
• Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.

Back to top

What can I do if my cable or charger doesn't work?

• Accessories purchased which complement or aid electronic devices such as mobile phones should work as advertised.
   
• It is the responsibility of the customer to ensure an electronic device has not been modified before use (e.g. software / hardware components are as the manufacturer intended for use).
• Examples of modifications include jailbreaking / rooting / rom-ing / flashing / unlocking electronic devices where functionality may be compromised.
• Try booting your mobile phone or tablet into 'Safe Boot' mode as a solution.
   
• Please note some apps are designed to block device functions such as screen mirroring, or streaming of video or audio. Please check with the app developer and their policies.

Back to top

What happens after I return my item?

• When a return is received, you will be contacted by email or phone regarding a refund.
  • this may take up to 30 days depending on the nature of the return.
     
• Some products may be assessed and incur a 10% restocking fee.
   
• Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.
  • for Economy Post this is a $3 fee.
  • for Regular and Express Post (the same amount as the original postage cost on your order).
     
• If your parcel is unsuccessfully delivered or uncollected and subsequently returned to sender:
  • ​a $14 return fee may be applicable.
     
• If you paid for an order using PayPal:
  • a 2.4% transaction fee is deducted from the refundable amount.
     
• It is important you contact us before returning item(s) if anything outlined in this policy is unclear.

Back to top

Where do I send my return to?

• For all returns, please use our postal address below.
   
• We recommend using a trackable postage service such as registered parcel from Australia Post.
  • this means you can track your parcel and ensure it reaches us.

• Please include your order number on the front of the return with your name and address on the back.